Mental health help and support services

If you are experiencing mental health problems or need urgent support, there are lots of places you can go to for help.

As Time to Change is focusing on challenging discrimination in society, we're not able to provide individual or emergency support for people in crisis. But there are lots of people who can. They are listed here:


Telephone: 116 123 (24 hours a day, free to call)

Provides confidential, non-judgmental emotional support for people experiencing feelings of distress or despair, including those that could lead to suicide. You can phone, email, write a letter or in most cases talk to someone face to face.

Mind Infoline

Telephone: 0300 123 3393 (9am-5pm Monday to Friday)
Web site:

Mind provides confidential mental health information services.

With support and understanding, Mind enables people to make informed choices. The Infoline gives information on types of mental distress, where to get help, drug treatments, alternative therapies and advocacy. Mind also has a network of nearly 200 local Mind associations providing local services.

Rethink Mental Illness Advice Line

Telephone: 0300 5000 927   (10am-2pm Monday to Friday)

Provides expert advice and information to people with mental health problems and those who care for them, as well as giving help to health professionals, employers and staff. Rethink also runs Rethink services and groups across England and Northern Ireland.


Telephone: 0845 767 8000 (6pm-11pm)

Saneline is a national mental health helpline providing information and support to people with mental health problems and those who support them.


Telephone: 0800 1111

ChildLine is a private and confidential service for children and young people up to the age of nineteen. You can contact a ChildLine counsellor for free about anything - no problem is too big or too small. 



Elefriends is a supportive online community where you can be yourself. Elefriends is run by Mind. 

If you're a carer needing support you can contact all of the above as well as Carers Direct and the Princess Royal Trust for Carers, both of whom are able to provide support and advice on any issues affecting you.

What should I do if I'm supporting someone in a crisis?

If the person seems really unwell, and you are worried about their safety, you should encourage them to seek help.

What is a crisis? 

How to support someone in crisis

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Need support?

If you need urgent support there are many places to go for help.