Last Updated: April 2026
Welcome to Change Direction (the "Website"), operated by CHANGE DIRECTION LTD ("we," "us," or "our"). By accessing changedirection.org, you agree to be bound by these Terms and Conditions.
1. Medical Disclaimer & Emergency Warning
THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE.
- Educational Content Only: All information on this Website is for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
- No Professional Relationship: Your use of this Website does not create a doctor-patient, therapist-client, or any other professional-client relationship.
- Emergencies: If you are in a crisis or a medical emergency, call 999 (UK) or 911 (US) immediately. Do not rely on this Website or its affiliated hotlines for life-saving intervention.
2. Age Restriction
By using this Website, you represent and warrant that you are at least 18 years of age. This Website and its content are intended solely for an adult audience.
3. Directory Listings & "Verified" Status
We provide directories for therapists and treatment centers:
- General Listings: These are often aggregated from public sources and curated. We do not manually verify the current accuracy or licensing of these providers.
- Premium/Verified Listings: Providers with "Premium" status undergo a manual license check at the time of listing. This is a "point-in-time" check; we do not guarantee that a provider's license remains active indefinitely.
- Due Diligence: You are solely responsible for conducting your own due diligence. Change Direction Ltd is not liable for the clinical outcomes or conduct of any provider found through our directories.
4. Sponsored Hotlines & Call Routing
- Referral Disclosure: Certain hotlines are sponsored. We may receive referral fees for calls routed through our site.
- Ringba Tracking: Calls are routed via Ringba. By calling, you acknowledge that metadata (caller ID and duration) is collected for attribution and billing purposes.
5. Limitation of Liability & Class Action Waiver
- Liability Cap: To the fullest extent permitted by the laws of England and Wales, our liability is limited to £100.
- Class Action Waiver (US): You agree to resolve disputes on an individual basis and waive the right to participate in a class-action lawsuit.
6. Governing Law
These Terms are governed by the laws of England and Wales.