Time to Change takes great care to safeguard personal data provided by our supporters and to process this data fairly and lawfully in accordance with the Data Protection Act 2018 and the General Data Protection Regulations (GDPR) which came into force at the end of May 2018.

When will I need to provide my details?

We may collect personal information (for example your name, your postal address, your email address, your date of birth, or your telephone number) from you when you:

  • Sign up for one of our email newsletters
  • Register to become a Time to Change Champion
  • Register an event
  • Sign up to any login area on our website
  • Order materials
  • Get involved with us in any other way.

Why do you need my details and how do you use them?

The main reason we need your personal details is so that we are able to communicate with you and keep you informed about what we’re doing and opportunities for you to get involved in our campaign.

We will only contact you if you tell us that you are happy for us to do so (this is 'opting-in'), usually when you fill in one of our forms on our website. When you sign up you will be able to specify what areas you are interested in and what topics you are happy for us to contact you about.

What if I don’t want you to use my details anymore?

If you ever change your mind about whether you want to hear from us then you can always amend your preferences by clicking on the link at the bottom of our emails. Alternatively, you can contact us at: info@time-to-change.org.uk

Why do you ask for information about my interest in mental health?

Sometimes we may ask you what your link is to mental health. For example, if you have a mental health problem yourself or if a friend or relative does. We ask for this information so that we can understand more about the people who support us. It can help us to provide you with information that is more relevant to you and it can help us represent you better in our campaigning work. If you are happy for us to keep this information we will treat it with strict confidence. If you do not want us to have this information you do not need to supply it. However, please note that some of the activities we encourage Time to Change Champions to get involved with are only available to people who have personal experience of mental health problems.

How do you keep my information secure?

We will take precautions to prevent the loss, misuse or unauthorised alteration of personal information you give us. For example, our website does not store your personal information when you enter it into one of our contact preference forms - it links directly to our secure database.

We may send communications to you by email. E-mail is not a fully secure means of communication, and whilst we do our utmost to keep our systems and communications protected we cannot guarantee this.

Do you pass my details on to any other organisations or individuals?

Any information you provide is us is held in strictest confidence. We will never sell your data to another organisation. If we ever need to send data to a third party working on our behalf e.g. a mailing house, we will make sure the company we use has signed a data processing agreement with us, so that they are bound to take care of your data in the same way we do.

We have strong links with our charity partners Mind and Rethink Mental Illness but we do not transfer any personal data between our organisations.

Access rights

You have the right to request copies of certain of your personal information within our custody and control, and details of how we use that information. Time to Change will always endeavour to keep accurate and up to date information on you but if you think any of the personal information we hold about you is inaccurate, you may also request it is corrected.

In relation to all of these rights, please email or write to us at:  info@time-to-change.org.uk

Please note that we may, where permitted under applicable law, charge a small administrative fee and/or request proof of identity. We will respond to your requests within all applicable timeframes (in accordance with the Information Commissioner’s Office guidelines).

How do you use cookies on this website?

We sometimes place small data files on your computer. These are known as cookies and their use is standard across most websites. There are several types of cookie and they have different functions or uses. For example, some cookies help us improve the experience of our website or help us tailor our services to you.

The cookies on our website are used to improve visitors’ experience and are not used to identify you personally. We have a visible banner to remind users that by using our website they consent to our use of cookies. Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies. For more information about cookies and the website management tools we use please read our cookies policy.