Last Updated: April 2026
CHANGE DIRECTION LTD ("we") respects your privacy. This policy covers our handling of data under the UK GDPR and US privacy standards.
1. Data Collection & "Special Category" Information
Searching for mental health or rehab services involves Special Category Data (sensitive health intent data). By using our directory, you consent to this processing.
- Newsletter: We collect your email address via signup.
- Call Metadata (Ringba): When you call a hotline, we see your phone number, call time, and area code. We do not record call audio.
- Lead Forms: If you contact a "Premium" provider via our site, your contact info is forwarded directly to that provider.
- Cookies: We use cookies to improve site performance and track referrals. See our Cookie Policy for details.
2. Analytics
We use Plausible Analytics, a privacy-focused, cookieless tool that does not collect personal data or track you across the web.
3. Your Rights
Under UK GDPR and US state laws, you have the right to access, correct, or delete your personal data. Contact us at [email protected].