Our social media

Where you can you find us?

Our social media platforms are managed by our communications and digital teams
We moderate our three main channels, Facebook, Twitter and Tumblr every week day from 9-5
We also check-in twice a day at weekends
Our other channels are used more sporadically, for example when we have a particular campaign which suits that platform
We moderate blog and YouTube comments twice a week, removing offensive content and responding to people in crisis
Our paid Facebook adverts are unmoderated

We'll keep our content up to date, regular and engaging
We'll re-share content you've shared with us whenever we can
We'll answer any questions or comments you have within 24 hours and signpost you to relevant information that can help
If we're worried about your safety because of something you've shared with us, we'll let you know about support and emergency services
If we're worried about someone else's safety because of something you've shared, we may need to contact emergency services ourselves

Abusive or offensive messaging
Personal attacks or criticisms of another person
Spam or commercial content
Comments that are off topic from the original post
Triggering content, particularly that which describes a method of self-harm or suicide
Posts which are excessively long and cannot be reasonably moderated by our team
In cases of persistent spam or troll content, an account may be prevented from contributing further
In rare cases we may also prevent an individual from contributing, if their contributions are becoming unmanageably disruptive or persistently breaking our page rules
With the exception of spam and commercial content, we will always contact you to explain why your post, comment or ability to contribute may be removed

Our digital team are always happy to answer any questions you have about the way we manage our social media, just get in touch.